Privacy policy

INTRODUCTION

Condes de Lumar Bodegas y Destilerías SL is committed to ensuring that your personal information is protected and not used improperly.

In this document we explain who is responsible for the treatment, with what purpose your personal information will be treated, the legitimacy for the treatment, how we collect it, why we collect it, how we use it, the rights that assist you and also explain the processes that we have put in place to protect your privacy.

By providing us with your personal information and using our websites, we understand that you have read and understood the terms related to the personal data protection information presented. Condes de Lumar Bodegas y Destilerías SL assume the responsibility of complying with current legislation on national and European data protection, and have the objective of treating your data in a licit, loyal and transparent manner.

Al facilitarnos su información personal y utilizar nuestros sitios web, entendemos que ha leído y comprendido los términos relacionados con la información de protección de datos de carácter personal que se exponen. Condes de Lumar Bodegas y Destilerías SL asumen la responsabilidad de cumplir con la legislación vigente en materia de protección de datos nacional y europea, y tienen el objetivo de tratar sus datos de manera lícita, leal y transparente.

CONSIDERATIONS TO BE TAKEN INTO ACCOUNT

Who is responsible for the treatment?

The definition of controller is described in the General Data Protection Regulations, and is as follows:

controller” or “controller” means the natural or legal person, public authority, service or other body which, alone or jointly with others, determines the purposes and means of processing.

Condes de Lumar Bodegas y Destilerías SL is responsible for the processing of personal information about its customers.

If you have any questions, comments or concerns, or if you want to make any suggestions on how we use personal information, you can send an email to the Data Protection Officer of Condes de Lumar Bodegas y Destilerías SL to the email address info@condelumar.com

Registered name Condes de Lumar Bodegas y Destilerías SL

Registered office: Calle Mochuelo nº 2 – 30833 Sangonera la Verde – Murcia
Mail: info@condelumar.com
Phone: 968842790
C.I.F: B-73896185
Mercantile Registry of Murcia: Volume 3131, Book 0, Folio 61, Sheet MU-89466, Inscription 2.
Website: www.condelumar.com

HOW DO WE COLLECT INFORMATION ABOUT YOU?

We collect personal information about you by various means, in some cases you will contact us to share your personal information, and in other cases we collect your personal data using other means. Below, we explain the different ways in which we collect personal information about you and some examples in which we use that information.

INFORMATION YOU GIVE US

We collect personal information that you provide through our website, email, mobile phone, when you contract a service, when you fill out a form, or others. In any case, at the time of collection you will be informed of the person responsible for the treatment, the purpose of the same, the recipients of the information, as well as how to exercise the rights granted by current legislation on data protection.

For example: you may provide us with information when you contact our customer service, place a purchase order, register on our website, update your preferences and account information or complete a questionnaire, etc.

Generally, the personal information that you provide us are: name and surname, address, DNI, date of birth, e-mail, contact telephone and payment details. In very specific cases, and depending on the purpose and intended use of your data, we may collect data on personal, academic and professional characteristics, employment details, commercial information, social or economic circumstances.

INFORMATION WE COLLECT FROM YOUR VISITS TO OUR WEBSITES

Recabamos y almacenamos información personal limitada y estadísticas globales anónimas de todos aquellos usuarios que visitan nuestras webs, ya sea porque usted nos facilite dicha información de forma activa o se encuentre simplemente navegando en nuestras webs. La información que recabamos incluye la dirección del protocolo de Internet (IP) del dispositivo que está usando, el programa de navegación que utiliza, su sistema operativo, la fecha y hora del acceso, la dirección de Internet de la web por la que accedió a nuestras webs y también información sobre cómo utiliza nuestras webs

Esta información la utilizamos para saber el tiempo de carga de nuestras webs, cómo se utilizan, el número de visitas a las diferentes secciones y el tipo de información que más atrae a los visitantes. También ayuda a identificar si la web funciona correctamente, y si detectamos fallos o errores en el funcionamiento, solucionarlos y mejorar el rendimiento de nuestras webs, para poder ofrecer un mejor servicio a todos los usuarios.

Esta información se recaba a través de cookies, para más información consulte la política de cookies que podrá localizar en la web www.condelumar.com.

SOCIAL NETWORKS

We collect and store limited personal information and aggregate anonymous statistics from all users who visit our sites, whether you actively provide such information to us or are simply browsing our sites. The information we collect includes the Internet Protocol (IP) address of the device you are using, the browser you are using, your operating system, the date and time of access, the Internet address of the website by which you accessed our websites and also information about how you use our websites.

This information is used to know the loading time of our websites, how they are used, the number of visits to the different sections and the type of information that most attracts visitors. It also helps to identify if the website is working properly, and if we detect faults or errors in the operation, solve them and improve the performance of our websites, in order to offer a better service to all users.

This information is collected through cookies, for more information see the cookie policy that you can locate on the website www.condelumar.com.

WHAT IS THE LEGITIMACY OF THE PROCESSING OF PERSONAL INFORMATION?

Para el tratamiento de su información personal nos basamos en la legitimación por varios motivos:

For the processing of your personal information we rely on legitimacy for several reasons:

For the fulfillment of a contract and/or business relationship.
For the fulfillment of different legal obligations.
For legitimate interest, for example, for security reasons, fraud prevention, to improve our services and products through market research, or to handle requests, inquiries or possible complaints that may arise.
With your consent, for example, to send personalised offers from Condes de Lumar Bodegas y Destilerías SL.
How can you change the way we contact you to inform you about our products, services?

You can modify the way we contact you by the following means:

By written and signed request addressed to Condes de Lumar Bodegas y Destilerías SL, calle Mochuelo 2, 30.833 Sangonera la Verde, Murcia, attaching a photocopy of the applicant’s ID card.
Sending application along with a photocopy and / or scanned copy of the DNI of the applicant to the email address info@condelumar.com

If you have never asked us to send you commercial communications, you can subscribe to the different newsletters that we make available to you or send us an email to info@condelumar.com

TO WHOM MAY WE DISCLOSE YOUR PERSONAL INFORMATION?

In some cases, it is necessary for us to communicate the information you have provided to us to third parties in order to provide you with the service you have requested, for example, logistics services, transport and delivery, etc.

There are also companies that provide us with other services such as: information technology (storage and processing of information), security services, financial services, auditing services, etc..

These third parties only have access to the personal information they need to perform these services. They are required to keep your personal information confidential and may not use it in any way other than as we have requested.

In all cases, Condes de Lumar Bodegas y Destilerías SL assumes responsibility for the personal information you provide to us, and we ask those companies with whom we share your personal information to apply the same degree of protection of information as we do.

Likewise, your personal information will be at the disposal of the Public Administrations, Judges and Courts, for the attention of the possible responsibilities born from the treatment.

LINKS TO THIRD PARTY WEBSITES

In the event that we provide links to websites that are not operated or controlled by Condes de Lumar Bodegas y Destilerías SL, you will be promptly informed that we no longer have any control over such sites nor are they responsible for their content, nor do they have control over the way in which third parties collect and use your personal information nor are they responsible for or offer any statement about third party websites.

These websites may have their own privacy policies that explain how they use and share your personal information. We encourage you to carefully review the privacy policies before using these websites to be sure you are comfortable with the way your personal information is collected and shared.

HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?

We only store your personal information to the extent that we need it in order to be able to use it for the purpose for which it was collected, and according to the legal basis for processing it in accordance with applicable law. We will maintain your personal information for as long as there is a contractual and/or commercial relationship with you, or as long as you do not exercise your right to delete, cancel and/or limit the processing of your data.

In these cases, we will keep the information properly blocked, without giving it any use, as long as it may be necessary for the exercise or defence of claims or it may derive some type of judicial, legal or contractual responsibility of its treatment, which must be attended and for which its recovery is necessary.

HOW CAN YOU EXERCISE YOUR RIGHTS?

You have the right to have control over the personal information we collect, so we also ensure that it is accurate and truthful.

You have the right to obtain access to your personal information, as well as to request the rectification of inaccurate data or, where appropriate, to request deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

In certain circumstances, and for reasons related to your particular situation, you may object to the processing of your data. Your personal information will no longer be processed for the purposes to which you have expressed your opposition. You may also exercise your right to limit the processing of your personal information by asking us to retain it.

In certain circumstances, you may request the portability of your data to another data controller.

You will be able to exercise your rights without any cost, and to receive a response within the periods established by current legislation on data protection, choosing between the following means:

You can file a complaint with the Spanish Data Protection Agency, especially when you are not satisfied with the response of the exercise of their rights, for more details you can consult the website www.agpd.es

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We are committed to protecting your personal information. We use the appropriate technical and organisational measures in order to protect your personal information and privacy and we review these measures periodically. We protect your personal information by using a combination of physical, computer or logical security controls, including access controls that restrict and manage the way your personal information and personal data is processed, managed and managed. We also ensure that our employees are properly trained to protect your personal information. Our procedures indicate that we may require proof of identity before sharing your personal information with you.

Subject to our assurance of security and confidentiality, we are particularly interested in providing you with the highest level of security and protecting the confidentiality of the personal information you provide to us. Therefore, commercial transactions are carried out in a secure server environment under SSL (Secure Socket Layer) protocol.

If at any time you have problems accessing any part of our website, it may be due to the model or version of your browser or the configuration of the options.

Internet is a means of communication and also a new means that makes it possible to carry out commercial transactions through the network. Therefore, one of the main concerns of users who use the Internet is the security of data on the network.

An Electronic Commerce transaction is understood as the whole process of making a commercial agreement including the contact between both parties: client and company. The aspects that every commercial transaction must meet must be:

The Authentication that guarantees us the legal or physical personality with which we communicate.
Integrity, that is to say, that the content of the communication between both parts cannot be modified.
Confidentiality, which consists of the guarantee that no unauthorised person can know the content of the communication.
DATA OF MINORS

The websites of Condes de Lumar Bodegas y Destilerías SL and their products are not aimed at minors and we do not knowingly collect personal information from minors, unless with the permission of a parent or guardian.

If you are a minor, please do not attempt to register as a user of our websites, applications or products. If we discover that we have mistakenly obtained personal information from a minor, we will delete such information as soon as possible.

RECOMMENDATIONS AND PRECAUTIONS

These are some of the precautions we advise our clients to take:

Do not give the user name or password to anyone.
Do not write it down in easily accessible places: computer, diary.
Always use our SSL security system.
Always disconnect the browser session after having accessed a security zone or having entered the username or password into the system.

MODIFICATIONS TO THIS DATA PROTECTION INFORMATION

We will review and update data protection information when there are changes in legislation or in any of the procedures for processing your personal information, indicating the date of the last update, content and date.

This data protection information was last revised and updated in May 2019.

Privacy polity